I thought about an interesting statement. A friendly manager is someone who has good interpersonal skills and can build rapport with their subordinates and peers. A competent manager is someone who has the knowledge, skills and abilities to perform their tasks effectively and efficiently. Being friendly does not necessarily mean being competent, and vice versa.
Some possible reasons why a friendly manager does not necessarily mean a competent manager are:
• A friendly manager may lack the technical expertise or experience to lead a team or a project, and may rely on others to make decisions or solve problems.
• A friendly manager may be overconfident about their own abilities and underestimate their weaknesses, leading to poor judgment or performance.
• A friendly manager may prioritize being liked over being respected, and may avoid giving constructive feedback or holding people accountable for their actions.
• A friendly manager may be influenced by personal biases or emotions, and may favor some employees over others or compromise on ethical standards.
Of course, this does not mean that being friendly is a bad quality for a manager. It can help create a positive and supportive work environment, foster trust and collaboration, and motivate employees to do their best. However, being friendly alone is not enough to be a competent manager. A competent manager also needs to have other qualities, such as:
• A clear vision and strategy for their team or organization
• A high level of professionalism and integrity
• A willingness to learn and adapt to changing situations
• A balance between being supportive and being assertive
• A focus on results and outcomes
• A respect for diversity and inclusion
• A commitment to developing themselves and others
I hope this helps you understand why a friendly manager does not necessarily mean a competent manager. blush
A good manager makes sure to pay attention to a company’s customers concerns because customer feedback is important for several reasons:
• Customer feedback increases customer loyalty by showing that the company values their opinions and cares about their satisfaction.
• Customer feedback helps the company learn more about their customers and their needs, preferences, expectations, and pain points
• Customer feedback provides insights into customer satisfaction levels and helps the company identify and address any issues or problems that may affect retention or churn.
• Customer feedback guides and informs the company’s decision making and influences innovations and changes to the product or service.
• Customer feedback creates stronger relationships between the company and the customers, and fosters trust and collaboration
By paying attention to customer feedback, a good manager can improve the customer experience, enhance the quality of the product or service, and increase the company’s reputation and profitability
If I claimed some scientific facts or just suggested them most managers in the past, if they did not know something about the subject, did some research in the internet to find out if I had a valid point, if it was true what I was saying but:
• They were always instructed by either committee/JPM and others to not listen to any co-owners suggestion
• After a while they became stressed by permanent pressure from some residents (residents wanted improvement, committee and JPM refused, even if improvement would have saved building from damages or would have been free of costs).
• In the end practically all managers run away sooner or later when they got bored by being forced telling wrong information to residents/co-owners.
No serious manager will stay long in an environment where they are not allowed to follow science, when they are not allowed to make decisions based on common sense. Everyone who looks through the system where a committe rules over residents and co-owners where not a single committee member lives in this building or owns anything here, where they never lift a finger to improve anything, where they are just puppets who know nothing about this building but make the decisions what to do…